posted: Monday, Oct 4 12:13pm

The people who work at this store are always very helpful. They are well educated about pet care. I always enjoy watching the dog trainer teach classes. If I had a dog I would bring my dog there for class. The employees go above and beyond to help me find what I am looking for. Very friendly staff.

posted: Thursday, Sep 16 3:41pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:41pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:41pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:41pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:40pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:40pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:39pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:38pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.

posted: Thursday, Sep 16 3:38pm

If you love your pet, don't EVER let these people groom them! Against my better judgement after dealing with the angry and very bureaucratic African-American woman b/c I didn't have my life-threatening PALS #, I took my yorkie there and asked for a teddy-bear cut.. I returned later, and to my horror, they'd SHAVED him! I immediately complained and the manager on duty refunded $40 of my $91 bill. He said that's all he could do, and advised me that if I wanted a complete refund, I had to call the grooming manager, Donna. I called her a few times,and left several messages to no avail. She never called me back. Finally, 4 days later, I called again and got her on the phone. She claimed that my dog's hair was matted and they HAD to shave him! Ok, let me get this straight. My dog sleeps with me and is an indoor dog and has NEVER been matted. Furthermore, she wasn't there when my dog was there. How would she know that? Is she psychic?. I asked to speak w/the manager, so she put me on hold. I finally hung up. The following day, I called and spoke with the manager, Chris. She explained that she could not give me a refund. BEWARE - You'll end up paying well above market rates, get the run-around, and when you don't get what you asked for they will not respond to your concerns.